Prefce Acknowledgements About the Authors Chapter 1 Marketing Planning Overview Definition and Objectives of Plans Frequent Mistakes in the Planning Process What Makes a Good Planning System:Some Empirical Results Is Planning Worthwhile? The Planning Process Approaches to Planning Steps in the Planning Process Components of the Marketing Plan The Executive Summary Situation Analysis Marketing Objectives/Strategy Supporting Marketing Programs The Rest of the Plan Example Two Case Studies Energy Bars(ca.2002) Personal Digital Assistants (ca.1999) Summary References Appendix Marketing Plan Outline Chapter 2 Defining the Competitive Set Chapter 3 Industry Analysis Chapter 4 Competitor Analysis Chapter 5 Customer Analysis Chapter 6 Market Potential and Sales Forecasting Chapter 7 Developing Marketing Strategy Appendix A Index ……