Chapter One What Is Marketing?Chapter Two The Marketing ConceptChapter Three The Marketing EnvironmentChapter Four Global Markets and MarketingChapter Five Strategic Marketing PlanningChapter Six Information and TechnologyChapter Seven Buyer's BehaviorChapter Eight Market SegmentationChapter Nine ProductChapter Ten DistributionChapter Eleven PricingChapter Twelve PromotionChapter Thirteen Public RelatioChapter Fourteen BrandingChapter Fifteen Online MarketingChapter Sixteen Social Media MarketingChapter Seventeen Small Business MarketingChapter Eighteen Evaluation of Marketing EffectivenessKeys to the ExercisesAppendix How to Write a Marketing Plan