Unit 1 Business Arrangement Documents 1 Module 1 Corporation Publicity 3 Module 2 Marketing Plans 12 Module 3 New Product Launch 21 Module 4 After-sales Service 30 Unit 2 Business Affairs 41 Module 1 Memos 43 Module 2 Minutes 52 Module 3 Business Meetings 61 Module 4 Business Reports 69 Unit 3 Business Corresponding Documents 79 Module 1 Inquiries and Replies 81 Module 2 Payment 89 Module 3 Orders and Contracts 98 Module 4 Complaints and Adjustment 108 Unit 4 Business Operation 115 Module 1 Market Research 117 Module 2 Product and Sales Analysis 127 Module 3 Quality Analysis and Control 136 Module 4 Feasibility Studies 144