本书为高校飞行签派专业教材，分析了签派资源管理(DRM)研究基础薄弱的现状，根据国际民航组织、中国民航局对飞行员签派执照及训练的要求，基于国内外规章手册和相关材料，结合实际运行案例，对签派员的情景意识、人为因素与差错管理、问题解决与决策、信息沟通、工作负荷管理、团队建设与协作、DRM技能评估与训练管理等知识进行了阐述，旨在加强签派员DRM技能的培养与提升，改进航空公司运控**工作效能。适合于民航各类专业和非专业人员使用。

Chapter 1 Introduction 1.1 Overview of DRM 1.2 Related Subjects and Theoretical Models of DRM Chapter 2 Communication 2.1 Overview of Communication 2.2 Communication Methods and Techniques 2.3 Prevention and Overcoming of Communication Barriers Chapter 3 Decision-Making 3.1 Decision Overview 3.2 Decision-Making Factors 3.3 Methods to Improve the Quality of Decision-Making Chapter 4 Workload Management 4.1 Situation Awareness of Dispatchers 4.2 Stress Management of Dispatchers 4.3 Workload of dispatchers 4.4 Case Analysis Chapter 5 Human Factors and Error Management 5.1 Human Factors in Operation Control 5.2 Error Management 5.3 Countermeasures to Prevent Errors in Dispatch Chapter 6 Team Building and Collaboration 6.1 Team Building 6.2 The Importance of Teamwork 6.3 How to Improve Teamwork 6.4 Team Performance Management Chapter 7 Airlines DRM Training and Management 7.1 Specification of DRM Training 7.2 DRM Training for Airlines 7.3 Assessment of DRM Training Chapter 8 DRM Skill Assessment 8.1 Demand Analysis of Dispatcher DRM Skills 8.2 DRM SkillAssessment Index System 8.3 DRM Skills Assessment Method 8.4 DRM Skill Management Appendix Appendix I: CBTA Framework (FOO/FD) Appendix II: DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines Appendix III: DRM SkillAssessment List Appendix IV: Work Record Sheet Appendix V: Communication Record Appendix VI: SBT Tasks Checklist Appendix VII: Gold Medal Intuition Test References