1 Getting started 2 Making arrangements 3 Starting to write letters 4 Describing a company 5 Making enquiries and offers 6 Placing and acknowledging orders 7 Preparing for meetings 8 Giving a presentation 9 Making and adjusting complaints 10 Dealing with delays in payment 11 Attending a trade fair 12 Applying for a job Appendix Partner files Test yourself further Useful phrases Transcripts Unit word list