“新时代商务英语综合教程”由清华大学出版社与圣智出版公司联袂打造的商务英语专业教材,以原教材剑桥商务英语的权威体系为框架,又兼顾中国商务英语专业学生的特点和需求,平衡语言技能、商务文化和商务知识,提**生的商务英语综合应用能力。 本册书是“新时代商务英语综合教程”的第1本,包含8个教学单元和2个复习测试单元,每个单元围绕一个话题,两篇课文相互联系又各有侧重并配有相应的音频。每个音频都配有二维码,学生可扫码听音。

Listening

L
isten to the conversation between a head of department and an employee. Mark the correct phrase to complete each sentence. You will hear the conversation twice.
1. Sharon started working for the company
a. some time last year.
b. one year ago.
c. over a year ago.
2. Sharon found out about the vacancy from
a. a friend. b. a newspaper. c. an internal memo.
3. Sharon does not enjoy
a. answering the telephone.
b. typing invoices.
c. preparing price lists.
4. The biggest problem with her PC is that
a. it doesn’t run the stock-control system.
b. it doesn’t have enough memory.
c. it doesn’t run the sales-tracking system.
5. Sharon would like the company to buy
a. better software. b. a new PC. c. more IT support.
6. When dealing with complaints, she would like to
a. take more responsibility.
b. pass the customer on to her boss.
c. give the customers money back.
7. Sharon’s boss thinks that some customers
a. often receive faulty orders.
b. often make mistakes.
c. are not always honest.
8. Sharon’s main aim for next year is to
a. get to know the customers a lot better.
b. make fewer mistakes.
c. learn more about the products.

ontents UNIT 1 Job descriptions and interviews 2 Warming up 4 Duties 5 Business know-how 11 Attending interviews 12 UNIT 2 Working conditions 18 Warming up 20 Terms and conditions of employment 20 Business know-how 27 Overtime 28 UNIT 3 Commuting 34 Warming up 36 The Gazette 36 Business know-how 42 Reducing traffic 43 UNIT 4 Telephoning 50 Warming up 52 Reasons for calling 52 Business know-how 59 Internal communication 60 Review Test 1 66 UNIT 5 Correspondence 76 Warming up 78 Sending a quotation 79 Business know-how 86 Emails of acceptance 87 UNIT 6 Business hotels 94 Warming up 96 Business travelers and hotels 97 Business know-how 103 The important things for business travelers 104 UNIT 7 Company history 112 Warming up 114 The history of Volkswagen 115 Business know-how 121 The history of Gap, Inc. 122 UNIT 8 At a conference 128 Warming up 130 Welcome to the conference 131 Business know-how 138 The conference report 139 Review Test 2 148 Job descriptions and interviews