Unit 1 Fundamentals of Business Etiquette 1 Lead-in .2 Reading .3 Text: Essentials of Business Etiquette .3 Business Etiquette Tips: Protocol of Introducing People 19 Situational Dialogue on Introduction Etiquette for First Meeting 20 Exercises 21 Business Etiquette Self-test .24 Unit 2 Business Image Etiquette 27 Lead-in 28 Reading .29 Text: Projecting a Trustworthy Business Image 29 Business Etiquette Tips: Protocol of Exchanging Business Card .47 Situational Dialogue on Image Etiquette for Dress Codes 48