PART 1 Introduction
Chapter 1 Managing Human Resources Today
What Is Human Resource Management?
The Trends Shaping Human Resource Management
The Main Implications for Human Resource Managers
The Plan of This Book
Chapter 2 Managing Equal Opportunity and Diversity
Selected Equal Employment Opportunity Laws
Defenses Against Discrimination Allegations
Illustrative Discriminatory Employment Practices
The EEOC Enforcement Process
Diversity Management and Affirmative Action Programs
Chapter 3 Strategic Human Resource Management
What Is Strategic Human Resource Management?
Why Strategic Planning Is Important to All Managers
The Strategic Management Process
Human Resource Manager’s Role In Strategic Planning
Strategic HR in Action: Human Resource Management’s Role in Mergers and Acquisitions
PART 2 Staffing and Talent Management
Chapter 4 Recruiting and Talent Management
The Talent Management Process
Conducting Job Analyses and Creating Success Profiles
Workforce Planning and Predictive Workforce Monitoring
Recruiting Job Candidates
Developing and Using Application Forms
Chapter 5 Selecting Employees
The Basics of Testing and Selecting Employees
Using Tests at Work
Interviewing Candidates
Using Other Selection Techniques
Chapter 6 Training and Developing Employees
The Basic Orientation and Training Process
Traditional Training Techniques
Videoconference Distance Learning
Managerial Development and Training
Organizational Change
Evaluating the Training and Development Effort
Chapter 7 Performance and Talent Management
Basic Concepts in Performance Appraisal
UES IN HR: Appraising Employees Abroad
Performance Management
Talent Management Practices and Employee Appraisal
Chapter 8 Compensating Employees
What Determines How Much You Pay?
How Employers Establish Pay Rates
Current Trends in Compensation
Incentive Plans
Employee Benefits
PART 3 Employee and Labor Relations
Chapter 9 Ethics, Employee Rights, and Fair Treatment at Work
Basic Concepts in Ethics and Fair Treatment at Work
What Shapes Ethical Behavior at Work?
HR Management’s Role in Ethics and Fair Treatment
Employee Discipline and Privacy
Managing Dismissals
Chapter 10 Working with Unions and Resolving Disputes
The Labor Movement
Unions and the Law
The Union Drive and Election
The Collective Bargaining Process
Why the Union Decline?
Chapter 11 Improving Occupational Safety, Health, and Security
Employee Safety and Health: An Introduction
What Causes Accidents?
How to Prevent Accidents
Workplace Health Hazards: Problems and Remedies
PART 4 Special Issues in Human Resource Management
Chapter 12 Managing Human Resources in Entrepreneurial Firms
The Small Business Challenge
Using Internet and Government Tools to Support the HR Effort
Using Professional Employer Organizations
Managing HR Systems, Procedures, and Paperwork
Chapter 13 Managing HR Globally
HR and the Internationalization of Business
Improving International Assignments Through Selection
Training and Maintaining International Employees
How to Implement a Global HR System
Chapter 14 Building High-Performance Work Systems and Improving Strategic Results
Building High-Performance Work Systems
Conducting the Human Resource Management Audit
HR Metrics and Benchmarking
Outsourcing Human Resource Management Activities