Chapter One Business Letters
Chapter Two Establishing Business Relations
Chapter Three Enquiries
Chapter Four Offers
Chapter Five Counter-offers
Chapter Six Conclusion of Business
Chapter Seven Terms of Payment
Chapter Eight Establishment of L/C and Amendment
Chapter Nine Packing, Shipping Marks and Shipment
Chapter Ten Insurance
Chapter Eleven Agency
Chapter Twelve Complaints and Claims
Chapter Thirteen Invitation for Bids and Bid
Chapter Fourteen Other Situational Letter Writing
Chapter Fitteen Job Application Writing in English
Appendix
Part Four Glossary