part Ⅰ tourism abc unit 1 giving travel information unit 2 meeting guests at the airport unit 3 itinerary arrangement unit 4 checking in at a hotel unit 5 sightseeing unit 6 catering service unit 7 shopping unit 8 dealing with complaints and emergencies unit 9 farewell unit 10 overseas travel part Ⅱ more about tourism unit 1 introduction to tourism unit 2 types of tourism unit 3 tourism and china unit 4 tourism and relevant services unit 5 foreign delicacies unit 6psychology of service unit 7 about air transport industry unit 8 tourism safety and trends part Ⅲ chinese culture in tourism unit 1 chinese cuisine unit 2 chinese tea unit 3 chinese silk unit 4 chinesepainting unit 5 chinese festivals unit 6 chinese zodiac unit 7 chinese gardens and architectures unit 8 traditional chinese medicine unit 9 major religions in china unit 10peking opera part Ⅳ appendix 航空公司图标 旅游网站一览 世界时区及时差计算 part Ⅴ key to exercises in text part Ⅵ tapescripts 参考文献