本书包括了商务沟通必需的重要内容:对商务沟通的理论概述、商务沟通中涉及的相关问题和*新发展以及人际沟通的各种形式;商务写作技能;不同类型商务信函的写作;商务报告写作和与就业相关的应聘活动及相关文件的撰写等。
本书涵盖了商务英语中*重要和*核心的内容,具有很强的实用性和前瞻性。
本书可供本科生、研究生和相关学习者使用。

Part One Foundations of Business Communication
Chapter 1 Understanding Business Communication
Chapter 2 Interpersonal Communication Skills
Part Two Developing Your Business Writing Skills
Chapter 3 The Writing Process
Chapter 4 Revising Your Writing
Part Three Correspondence
Chapter 5 Routine Letters, Memos, and E-Mail Messages
Chapter 6 Persuasive Letters, Memos, and E-Mail Messages
Chapter 7 Bad-News Letters, Memos, and E-Mail Messages
Part Four Written and Oral Business Reports
Chapter 8 Writing the Business Report
Chapter 9 Making Oral Presentations
Part Five Employment Communication
Chapter 10 The Job Search, Resumes, and Job-Application Letter
Chapter 11 Employment Interviewing and Follow-Up