本书培训英文读者在不同环境下运用英语的能力。

**部分 五级秘书英语..........................................1
UNITONE FACE TO FACE..........................................3
UNITTWO ON THE TELEPHNE......................................10
UNITTHREE OFFICE TASKS........................................19
UNITFOUR OFFICE MANAGEMENT...................................28
UNITFIVE REGULATIONS AND NOTICES.............................36
UNITSIX POST OFFICES AND BANKS...............................42
UNITSEVEN TRVEL AND ACCOMODATION.............................51
第二部分 四级秘书英语.........................................59
UNITONE ORDERS AND INVOICES..................................61
UNITTWO CALLS AND CALLERS....................................68
UNITTHREE APPRECIATION AND THANKS............................79
UNITFOUR TAKING CARE OF VISITORS.............................90
UNITFIVE ROUTINES AND DAILY WORK.............................99
UNITSIX A BUSINESS TRIP.....................................110
UNITSEVEN IN THE RESTAURANT.................................123
第三部分 三级秘书英语........................................133
UNITONE THE ROLE OF SECRETAFY...............................135
UNITTWO THE SALES REPORT....................................143
UNITTHREE ARTICLES AND MEMOS................................150
UNITFOUR PLANNING AND ORGANIZING A MEETING..................160
UNITFIVE GETTING THINGS RIGHT THE FIRST TIME................173
UNITSIX THE RELIEF RECEPTIONIST.............................180
UNITSEVEN INTERVIEWS AND NEGOTLATIATIONS....................188
第四部分 二级秘书英语........................................203
UNITONE CASE STUDY: MICHELIN TYRE PLC.......................205
UNITTWO CASE STUDY: THE PORTAKABIN GROUP ...................216
UNITTHREE CASE STUDY: THE STAKIS HOTEL GROUP.................225
UNITFOUR CASE STUDY: CHRISTIAN SALVESEN PLC.................235
UNITFIVE CASE STUDY: OVE ARUP & PARTNERS....................245
UNITSIX CASE STUDY: MERCEDES-BENZ...........................255
UNITSEVEN CASE STUDY: THE OLIVETTI GROUP.....................264