1 layouts & components of be letters
1.1 laying out business english letters
1.2 understanding the essential & optional components of be letters
1.3 addressing an envelope
2 asking to establish business relations& replies
2.1 experience & practice
2.2 communicating & writing skills
2.3 writers' workshop : the process of writing
3 credit enquiries & replies
3.1 experience & practice
3.2 communicating & writing skills
3.3 writers' workshop: businesslike poise & formal style
4 enquiries & replies
4.1 experience & practice
4.2 communicating & writing skills
4.3 writers' workshop: opening & closing a letter
5 quotations, offers & counter-offers
5.1 experience & practice
5.2 communicating & writing skills
5.3 writers' workshop : proposition vs counter- proposition ( 1 )
6 orders & replies
6.1 experience & practice
6.2 communicating & writing skills
6.3 writers' workshop: textual development of letters (2)
7 payment & replies
7.1 experience & practice
7.2 communicating & writing skills
7.3 writers' workshop: textual development of letters (3)
8 shipment & replies
8.1 experience & practice
8.2 communicating & writing skills
8.3 writers' workshop: principles for be writing
9 packing & replies
9.1 experience & practice
9.2 communicating & writing skills
9.3 writers'workshop: concreteness vs abstractness
10 insurance & replies
10.1 experience & practice
10.2 communicating & writing skills
10.3 writers' workshop: qualities of effective sentence writing
11 claims & adjustments
11.1 experience & practice
11.2 communicating & writing skills
11.3 writers' workshop: create an appropriate tone
12 agency
12.1 experience & practice
12.2 communicating & writing skills
12.3 writers' workshop: conciseness & simplicity
13 social letters
14 memorandums
15 business reports
appendixes
references