Part 1 General Review of logistics Chapter 1 Introduction to logisics Introduction Definintons Elements of logistics Importance of logistics Summary Chapter 2 Intergraded logistics and the supply china Introduction The total logistics concept Planning for logistics Integrated systems Logistics and supply chain management Completive advantage through logistics Summary Chapter 3 Customer service and logistics Introduction The components of customer service Customer service policy Levels of customer service Measuring customer serivce Summary Chapter 4 Key issues and challenges for logistics Introduction The external environment Supply Distribution Retailing The consumer Summary Part 2 Planning for logistics Chaoter 5 Planning framework for logistics Chapter 6 Logistics processes Chapter 7 Planning physical distribution Chapter 8 Logistics management and organization Chapter 9 Hdistribution:tactical and operational techniques Chapter 10 Manufacturing and materials management Part 3 Procurement and inventory strategies Part 4 Warehousing and storage Part 5 Transport strategy Part 6 Order processing and information systems Part 7 Associated factors