本教材为了适应我国旅游业尤其是饭店业持续发展的需要,旨在提高该专业学生和从业人员的英语交际能力,从而为培养业务精通、英语熟练、全面发展的新时期饭店服务及管理人才尽力。
本书的14个单元涵盖了前厅、餐厅、客房、康乐**、购物**、投诉处理等酒店部门各岗位常用的相关服务用语。为了确保本书中英语的正确性和实用性,我们还特意邀请了外籍教师为我们审稿并提供意见。

Unit 1 Advance Reservation
Preparatory Work
Listening In
Useful Expressions for Advance Reservation & Operator Service
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 2 Checking-in
Preparatory Work
Listening In
Useful Expressions for Registering Guests & Bell Service
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 3 Concierge Service
Preparatory Work
Listening In
Useful Expressions for Concierge
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 4 Checking out
Preparatory Work
Listening In
Useful Expressions for Checking out
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 5 Business Centre
Preparatory Work
Listening In
Useful Expressions for Business Centre
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 6 Shopping Centre
Preparatory Work
Listening In
Useful Expressions for the Shopping Centre
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 7 Housekeeping Service
Preparatory Work
Listening In
Useful Expressions for Housekeeping Service
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 8 Laundry Service
Preparatory Work
Listening In
Useful Expressions for Laundry Service
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 9 Miscellaneous Services
Preparatory Work
Listening In
Useful Expressions for Miscellaneous Services
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 10 Food & Beverage Service (Ⅰ)
Preparatory Work
Listening In
Useful Expressions for Restaurant Reservation & Seating the Guests
Speaking Out
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 11 Food & Beverage Service (Ⅱ)
Preparatory Work
Listening In
Useful Expressions for Taking Orders & Serving Dishes
Speaking Out &
New Words & Expressions
Comprehension Check
For Your Information
Practical Writing
Unit 12 Bar & Snack Bar
Unit 13 Recreation Center
Unit 14 Settling Complaints
Key to Exercises
Glossary
参考文献

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