PART ONE BUSINESS LETTER WRITING Unit One Exxential Qualities of Writing Business Lettes Unit Two Layout&Writing Styles of Business English Letters PARTTWO BUSINESS LETTERS IN INTERNATIONAL TRADE Unit Three Establishing Business Relations & Status Inquiries Unit Foure Inquiries & Offers Unit Five Counter-Offers & Replies Unit Six Orders & Their Fulfillment Unit Seven Payment Unit Eight Shipment Unit Nine Packing Unit Ten Insurance Unit Eleven Complaints & Claims Unit Twelve Agencies PART THREE BUSINESS CONTRACT Unit Thirteen Introduction to a Business Contract Unit Fourteen How to Fill in a Sales Contract PART LETTER OF CREDIT Unit Fifteen Introdution to a Letter of Credit Unit Sixteen L/C Examination and Amendment APPENDIX Appendix A Categories of Documents Appendix B INCOTERMS 2000 Appendix C Useful Expressions & Abbreviations in International Trade Appendix D 外贸单证英语教学大纲与考试样题 Appendix E 外贸实务员英语教学大纲与考试样题