Part One English for Hospitality Basics
Chapter One Hotel Basics 酒店基础
Lesson 1 Hotel Functions, Types, and Ratings
Lesson 2 Hotel Organizational Structure
Lesson 3 Hotel Operating Models
Lesson 4 Guest Cycle and Hotel Services
Chapter Two Service Guide 服务指南
Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment
Lesson 6 Hotel Rules and Regulations
Lesson 7 Front Office Services
Lesson 8 Housekeeping Services
Lesson 9 Food Beverage Services
Lesson 10 Conference and Recreation Servi
Chapter Three Hotel Management 酒店管理