本教材坚持“工学结合、项目驱动”的编写思想，根据秘书职业的成长规律，将秘书岗位分为前台文员、部门经理助理（本教材将这两者合并）、**助理，遵循由浅至深、从易到难的原则，将教学内容整合为8个单元、14个语言工作任务和4个工作项目。本教材*大的特点在于以主人公Ms.Lala的励志故事情节展开，配以诙谐的漫画插图、生动的语言、有趣的自我评价机制、实用的项目交互视频，力求让学生兴趣盎然地进入秘书工作角色，收到事半功倍的学习效果。 英务文员英语口语_中国人民大学出版社_中国人民大学出版社_

Lala gets her first task today. Her superior, Ms. Chen, manager of Administration Department, assigns her the challenging task of receiving Mr. Mounce, an important old customer of the company. Mr. Mounce plans to visit head office of Oriental Trading Company in Shenzhen for important appointments. Since it is the first time for Mr. Mounce to pay a visit to the company, a warm reception is essential.
Ms. Lala, takes the task to receive Mr. Mounce. Her primary concern is to make Mr. Mounce’s trip around the company satisfactory, smooth and productive.

Unit 1 Handling Telephone Calls—Initial Stage
Task 1 Making an Appointment
Task2 Taking Messages
Task 3 Making Hotel Reservation
Task 4 Making Flight Reservation
Unit 2 Daily Business Reception
Task 5 Daily Reception
Describing the Four Stages of a Project
Project 1 Daily Reception
Unit 3 Daily Meeting Management
Task 6 Daily Meeting
Unit 4 Daily Management
Task 7 Arranging Recruitment
Task 8 New Arrival
Describing the Four Stages of a Project
Project 2 Arranging Recruitment
Unit 5 Handling Telephone Calls—Advanced Stage
Task 9 Settling Customer Complaints by Telephone
Task 10 Trading by Telephone
Unit 6 Advanced Business Reception
Task11-1 Meeting Guests at the Airport
Task 11-2 Reception Dinner
Task11-3Sightseeing1
Task 11-4 Sightseeing2
Task 11-5 Seeing Off
Describing the Four Stages of a Project
Project 3 Advanced Business Reception
Unit 7 Arranging Conferences
Task12Arranging Large Conferences
Unit 8 Senior Management
Task 13 Conducting Interviews
Task 14 New Staff Orientation
Describing the Four Stages of a Project
Project 4 Attending a Large Exhibition