本书在**版的基础上根据近年来该领域的发展变化进行了更新,删除了部分过时的信函,补充了一些新的信函。本书所涉及的商务英语写作着眼于大商务概念,既包括与外贸程序相联系的信函也包括各种内部交流过程中常用的备忘录、报告等。全书分为三大部分:外贸商业书信、内部交流以及其他公关或日常办公类函件、传真和电子邮件等。每章相应配有练习题,便于教师组织教学和学生自学。

商务英语写作教程-(第二版)_杨伶俐 主编_中国人民大学出版社_

An Overview of Business Communication
Part One Business Letters
Chapter 1 Parts and Formats of Business Letters
Chapter 2 Sales Letters
Chapter 3 Inquiries
Chapter 4 Reply to Inquiries
Chapter 5 Offers and Counter Proposals
Chapter 6 Orders and Supplies
Chapter 7 Letters Concerning Shipment
Chapter 8 Letters about L/C Payment
Chapter 9 Letters about Debt Collection
Chapter 10 Claim and Adjustment Letters
Part Two Internal Business Communication
Chapter 11 Memos
Chapter 12 Reports
Chapter 13 Meeting Minutes
Part Three Miscellaneous Letters
Chapter 14 Goodwill Letters(Ⅰ)
Chapter 15 Goodwill Letters(Ⅱ)
Chapter 16 Goodwill Letters(Ⅲ)
Chapter 17 Application Letters
Chapter 18 Resume
Chapter 19 Recommendations
Chapter 20 Hiring Letters
Chapter 21 Resignations and Replies
Chapter 22 Appointments and Reservations
Chapter 23 Faxes
Chapter 24 Emails
Bibliography