《职业英语系列:现代酒店服务英语(第2版)》根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了“Service Position”、“Skills and Attainments”、“Position Knowledge”等栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。

前台服务
服务技能1入住登记
ServiceConversation1
YouAreOurGuests
ServiceConversation2
RegisteringaGroupThatHasaReservation
服务技能2处理投诉和回应客人要求
ServiceConversation3
OurHousemaidWillBringThemtoYourRoomSoon
ServiceConversation4
WeDoApologizefortheInconvenience
客房预订部服务
服务技能3客房预订
ServiceConversation5
AcceptingaReservation
ServiceConversation6
RemendingOtherHotels
服务技能4预订变更
ServiceConversation7
ChangingaReservation
ServiceConversation8
CancelingaReservationfortheGuest
礼宾部服务
服务技能5行李服务
ServiceConversation9
WeletotheGreatWallHotel
ServiceConversation10
IsItChargedorFree
服务技能6车辆预订服务
ServiceConversation11
CallingaTaxiattheHotelGate
ServiceConversation12
CarReservationattheConciergeDesk
收银台服务
服务技能7外币兑换
ServiceConversation13
ChangingUSDollarsintoChineseyuan
ServiceConversation14
ChangingattheAirportExchangeOffice
服务技能8结账退宿
ServiceConversation15
CheckingOutinCash
Service Conversation 16
Checking Out by Credit Card
Unit NineSolving Problems with the Bill
服务技能9解决账单问题…
Service Conversation 17
Explaining the Bill
Service Conversation 18
Here Is the Money You've Overpaid
总机服务
Unit TenTelephone Operator
服务技能10转接电话
Service Conversation 19
Outgoing Calls
Service Conversation 20
Incoming Calls
Unit ElevenOther Services
服务技能11其他服务
Service Conversation 21
The Wake—up Call
Service Conversation 22
Leaving the Message
客房服务
Unit TwelveChamber Services
服务技能12客房服务
Service Conversation 23
May I Do the Room Now
Service Conversation 24
What Time Would You Like Me to Come Back
Unit ThirteenRoom Service
服务技能13客房送餐服务
Service Conversation 25
Your Order will Arrive in 15 Minutes
Service Conversation 26
Here Is Your Chinese Breakfast
Unit FourteenMaintenance Service
服务技能14维修服务
Service Conversation 27
The Repairman will Come to Your Room Soon
Service Conversation 28
Repairing the Facilities in the Bathroom
餐厅服务
Unit FifteenTable Reservation
服务技能15餐厅预订
Service Conversation 29
Reserving a Table on Valentine's Day
Service Conversation 30
Book a Table by the Window
Unit SixteenGreeting the Guests
服务技能16餐厅迎客服务
Service Conversation 31
Arranging One Table for the Non—reserved Guest
Service Conversation 32
Arranging One Table for the Reserved Guest
Unit SeventeenTaking Orders
服务技能17点菜服务
Service Conversation 33
Can You Recommend Some Chinese Food
Service Conversation 34
The Chinese Cuisine Is Divided into Eight Styles
Unit EighteenService During the Meal
服务技能18上菜服务与席间服务
Service Conversation 35
Serving the Guest During the Meal
Unit NineteenSetting Accounts
服务技能19结账
Service Conversation 36
I Forgot to Bring My Wallet with Me
Service Conversation 37
Do You Accept Credit Card
……
酒吧服务
商务**服务（一）
商务**服务（二）
康体**服务
会展**服务
商场部服务
其他服务