Chapter One The Layout of a Business Letter Forms of a Business Letter Chapter Two Establishing Business Relations Introduction Lesson 1 Self-introduction Lesson 2 Request for the Establishment of Business Relatio Lesson 3 An Invitation to the Guangzhou Fair Chapter Test Chapter Three Enquiries and Offers Introduction Lesson 4 An Enquiry for Chinese Cotton Piece Goods Lesson 5 An Enquiry for Iron Nails Lesson 6 An Offer Lesson 7 A Special Offer Lesson 8 Asking for Proforma Invoice Lesson 9 Urging the Buyer to Accept the Offer Chapter Test Chapter Four Counter-offers Introduction Lesson 10 Counter-offer on Groundnut Kernels Lesson 11 Acceptance of a Counter-offer Lesson 12 Declining a Counter-offer Chapter Test Chapter Five Orders and The Conclusion of Business Introduction Lesson 13 (A) An order (B) A Repeat Order Lesson 14 Sending a Sales Contract Lesson 15 Confirming a Repeat Order Lesson 16 Counter-Signature Chapter Test Chapter Six Payment Introduction Lesson 17 (A) Proposing to Pay by 30 Days' L/C (B) Reply Lesson 18 (A) Asking for Easier Payment Terms (B) Reply Lesson 19 (A) Request for Payment by D/A (B) Reply Chapter Test Chapter Seven Establishment of and Amendment to L/C Introduction Lesson 20 (A) Urging the Establishment of L/C (B) Advising the Establishment of L/C and Asking for Timely Delivery Lesson 21 Asking for Amendment to the L/C Lesson 22 Asking for Extension of L/C Chapter Test Chapter Eight Shipment Introduction Lesson 23 Packing Requirement Lesson 24 Shipping Instructions Lesson 25 Urging Shipment Chapter Test Chapter Nine Insurance Introduction Lesson 26 Asking for CFR Terms Lesson 27 Asking for Additional Insurance Lesson 28 (A) Reply to a Request for Excessive Insurance (B) Type of Coverage Chapter Test Chapter Ten Complaints and Claims Introduction Lesson 29 Claims for Poor Packing Lesson 30 Complaints of Wrong Goods Delivered Lesson 31 (A) Settlement of Claim (B) Claim Rejected Chapter Test Appendix Ⅰ Agencies Appendix Ⅱ Modes of Electronic Communication Appendix Ⅲ A Case Study Appendix Ⅳ Worldwide Business Telex Abbreviations Appendix Ⅴ Money Abbreviation Table