本书是酒店管理专业英语听说教程**册,共分四个部分:酒店篇、空乘篇、旅行社篇和会展篇。通过奇数课程演示、偶数课程练习的方法循环反复使用基本句型,达到提高旅游业口语听说能力的目的。偶数课程配有大量的情景图片,让学生充分发挥形象思维能力进行情景对话。

Part 1 English for Hospitality
Workshop One English for Front Office
Lesson 1 Room Reservation
Lesson 2 Excuse Me, Did You Say a Single Room?
Lesson 3 The Bellman ( I )
Lesson 4 Calling a Taxi for the Guest
Lesson 5 The Bellman ( II )
Lesson 6 The Bellman (III)
Lesson 7 Checking in ( I )
Lesson 8 How Will You Be Paying?
Lesson 9 Checking in ( II )
Lesson 10 Checking in a Tour Group
Lesson 11 Checking out
Lesson 12 How Would You Like to Pay?
Lesson 13 Foreign Currency Exchange
Lesson 14 I'd Like to Change...
Lesson 15 The General Switch Board
Lesson 16 Operator
Lesson 17 Business Center
Lesson 18 How to Serve the Guests in the Business Center?
Lesson 19 Dealing with Complaints
Lesson 20 How to Handle Complaints
……
Part 2 English for Air Service
Part 3 English for Travel and Tourism Service
Part 4 English for MICE Service
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