殷秀玲主编的《外贸函电》共分为13个单元,按照实际交易程序组织——建立业务关系、信用调查、询盘及回复、报价和发盘、还盘和接受、订单和订单的履行、付款条件、包装和装运、保险、申诉、索赔和理赔等。每个单元的内容主要包括简介、写作技巧和信函样本。每个单元的信函样本后都附有生词及短语注释,并附加一些例词;且安排有练习,供学生写作,以巩固所学内容。另外,本书汲取了国内外同类书的一些新成果,紧密结合我国外经贸业务实际,总结和归纳了国际经贸业务中常用的句型结构,为学习者日后灵活运用提供了方便;书末附有各单元的练习题答案,便于参考。*后一个单元是求职信和履历表,为毕业生求职时书写该类信件提供一定的帮助。

1 Basic Knowledge of International Business Letter商务信函写作的基础知识
Learning Issues学习要点
1.1 Features of Business Letters商务信函的特点及写作要求
1.2 Formats of Business Letters商务信函的书写格式
1.3 Layout of English Business Letters英文商务书信的布局
1.4 Addressing Envelopes信封的写法
1.5 Principles of Writing Business Letters商务信函的写作原则
1.6 The Essence of Writing Business Letters on Attitude and Grammar写作商务信函的态度要诀和语法要点
Exercises练习
2 Establishing Business Relations&Inquiring Credit Reference建立业务关系以及信用调查
Learning Issues学习要点
2.1 Introduction简介
2.2 Writing Skills写作技巧
2.3 Specimen Letters信函样本
2.4 Some Useful Sentences on Establishing Business Relations and
Inquiring Credit Reference建立贸易关系及信用调查的常用语句
Exercises练习
3 Inquiries and Replies询盘及回复
Learning Issues学习要点
3.1 Introduction简介
3.2 Writing Skills写作技巧
3.3 Specimen Letters信函样本
3.4 Some Useful Sentences on Enquiries and Replies有关询盘及回复的常用语句
Exercises练习
4 Making Quotations and Offers报价和发盘
Learning Issues学习要点
4.1 Introduction简介
4.2 Writing Skills写作技巧
4.3 Specimen Letters信函样本
4.4 Some Useful Sentences on Making Quotations and Offers有关报价和发盘的常用语句
Exercises练习
5 Counter-offer and Acceptance还盘和接受
Learning Issues学习要点
5.1 Introduction简介
5.2 Writing Skills写作技巧
5.3 Specimen Letters信函样本
5.4 Some Useful Sentences on Counter-offer and Acceptance有关还盘和接受的常用语句
Exercises练习
6 Orders and Their Fulfillment订单和订单的履行
Learning Issues学习要点
6.1 Introduction简介
6.2 Writing Skills写作技巧
6.3 Specimen Letters信函样本
6.4 Some Useful Sentences on Orders and Their Fulfillment有关订单及其履行的常用语句
Exercises练习
7 Terms of Payment付款条件
Learning Issues学习要点
7.1 Introduction简介
7.2 Writing Skills写作技巧
7.3 Specimen Letters信函样本
7.4 Some Useful Sentences on Terms of Payment付款条件的常用语句
Exercises练习
8 Packing and Shipment包装和装运
Learning Issues学习要点
8.1 Introduction简介
8.2 Writing Skills写作技巧
8.3 Specimen Letters信函样本
8.4 Some Useful Sentences on Packing and Shipment有关包装和装运的常用语句
Exercises练习
9 Insurance 保险
Learning Issues学习要点
9.1 Introduction简介
9.2 Writing Skills写作技巧
9.3 Specimen Letters信函样本
9.4 Some Useful Sentences on Insurance关于保险的常用语句
Exercises练习
10 Complaint, Claim and Settlement申诉、索赔和理赔
Learning Issues学习要点
10.1 Introduction简介
10.2 Writing Skills写作技巧
10.3 Specimen Letters信函样本
10.4 Some Useful Sentences on Complaint, Claim and Settlement有关申诉、索赔和理赔的常用语句
Exercises练习
11 Agency代理
Learning Issues学习要点
11.1 Introduction简介
11.2 Writing Skills写作技巧
11.3 Specimen Letters信函样本
11.4 Some Useful Sentences on agency有关代理的常用语句
Exercises练习
12 Business Contract商业合同
Learning Issues学习要点
12.1 Introduction简介
12.2 Specimen Contract合同样本
12.3 Some Useful Sentences on Contract关于合同的常用语句
Exercises练习
13 Social Letters: Job Application and Resume社交信函:求职信和履历表
Learning Issues学习要点
13.1 Specimen Letters信函样本
13.2 Some Useful Sentences on Job Application and Resume写求职信和履历表的常用语句
附录 常用进出口贸易术语
Key to exercises参考答案
参考文献