《餐饮管理英语》讲述了：众所周知，我国高等教育的模式已经发生了巨大的变化，即从原先的强调培养研究型人才的精英化教育模式转变为注重培养应用型人才的大众化教育模式，而全国高等教育也已经开始进入提高质量和进行结构改革的新阶段。目前，高等职业技术教育已快占据了中国高等教育的半壁江山。随着高等职业技术学校数量的增加，高等教育本来已经面临的剧烈竞争达到了白热化的阶段。

MODULE 1 Types of Restaurants
Part I Types of Restaurants According to Food-style
Part II Types of Restaurants According to Service-style
Part 111 Westem-style Restaurants and Chinese Restaurants
Part 1V Listen, Listen, and Listen

MODULE 2 Food Service Staffing
Part I The Basic Personnel Structure of a Restaurant
Part II Organization of the Service Staff and Their Work
Part 111 Guidelines for Service Staff
Part IV Listen, Listen, and Listen

MODULE 3 Reservation
Part I Some Essentials of Reservation Arrangement
Part II Guidelines for Taking Reservations
Part m cases of Taking Reservations
Part IV Listen, Listen, and Listen

MODULE 4 Setting Table
Part I Setting Tables Properly
Part I1 Folding Napkins and Laying a Tablecloth ...
Part I Table Setting for Chinese and Western Dinner,,
Part 1V Listen, Listen, and Listen

MODULE 5 Seating the Guest
Part I The Essentials of Seating
Part II Assigning Tables
Part 111 Showing Guests to the Table
Part IV Listen, Listen, and Listen

MODULE 6 Recommending Dishes
Part I Selling According to an Expressed Need
Part II Suggesting Alternative Menu Items
Part 111 Plus Selling
Part IV Switching Customers to Available Foods
Part V Listen, Listen, and Listen

MODULE 7 Taking Orders
Part I Menu Structure
Part II The Breakfast Menu
Part In Lunch and Dinner
Part IV Listen, Listen, and Listen

MODULE 8 Food Preparation
Part I Pre-cooking Working
Part II Methods of Cooking Foods
Part Listen, Listen, and Listen

MODULE 9 Beverage Service
Part I Alcoholic Beverage
Part II Wine and Food
Part HI Wines
Part IV Listen, Listen, and Listen

MODULE 10 Alternative Services
Part I Room Service
Part 1I Fast Foods
Part HI Take-away or Take-out Service
Part IV Buffet Service
Part V Listen, Listen, and Listen

MODULE 11 Serving a Banquet
Part I Banquet Service
Part II The Menu
Part HI Rules for Serving Banquets
Part 1V Listen, Listen, and Listen

MODULE 12 Healthy Eating
Part I Nutrition and Healthy Eating
Part II Eating Smart
Part IH Creative Eating
Part IV Listen, Listen, and Listen

MODULE 13 Sanitation and Safety
Part I A Welcoming Environment
Part I1 Food Poisoning and First Aid
Part 111 Personal Hygiene
Part 1V Listen, Listen, and Listen

MODULE 14 Handling Complaints
Part I The Guest Is Always Right
Part IX Dos and Don'ts of Handling Complaints
Part lU Cases of Handling Complaints
Part IV Listen, Listen, and Listen

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Reference Keys