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Chapter Ⅰ Layout of a Business Letter
Chapter Ⅱ ESTABLISHMENT OF BUSINESS RELATIONS
Lesson One Self-Introduction
Lesson Two Request for the Establishment of Business Relations
(A) A Letter from an Importer
(B) A Reply to the Above
Lesson Three Credit Enquiries
Skill Training for the Establishment of Business Relations
Chapter Ⅲ ENQUIRIES, OFFERS AND COUNTER-OFFERS
Lesson Four (A) A General Enquiry for Wool Material
(B) A Reply to the Above
Lesson Five A Specific Enquiry
Lesson Six A Non-Firm Offer
Lesson Seven A Counter-Offer
Skill Training for Enquiries, Offers and Counter-Offers
Chapter Ⅳ CONCLUSION OF BUSINESS
Lesson Eight An Order
Lesson Nine (A) A Repeat Order
(B) Declining a Repeat Order
Lesson Ten (A) Sending a Sales Confirmation
(B) A Counter-Signature Letter
Skill Training for the Conclusion of Business
Chapter Ⅴ PAYMENT
Lesson Eleven Asking for D/P
Lesson Twelve Declining D/A
Lesson Thirteen (A) Modifying Terms of Payment
(B) A Reply
Skill Training for Payment
Chapter Ⅵ Establishment of, Extension of and Amendment to L/C
Lesson Fourteen (A) Urging the Establishment of L/C
(B) A Reply
Lesson Fifteen Asking for the Extension of L/C
Lesson Sixteen
Asking for L/C Amendment (1)
Lesson Seventeen Asking for L/C Amendment (2)
Skill Training for the Establishment of, Extension of and Amendment to L/C
Chapter Ⅶ Shipment
Lesson Eighteen (A) Urging Shipment (1)
(B) A Reply (1)
(C) Urging Shipment (2)
(D) A Reply (2)
Lesson Nineteen (A) Asking for Transshipment and Partial Shipment
(B) A Reply
Lesson Twenty Information on Container Service
Letter (A)
Letter (B)
Skill Training for Shipment
Chapter Ⅷ Packing
Lesson Twenty-One Packing Requirement
Lesson Twenty-Two Inner Packing
Lesson Twenty-Three Outer Packing
Skill Training for Packing
Chapter Ⅸ Insurance
Lesson Twenty-Four Asking for CFR Terms
Lesson Twenty-Five Asking the Seller to Cover Insurance
Lesson Twenty-Six Insurance Clause
Skill Training for Insurance
Chapter X Complaints and Claims ;
Lesson Twenty-Seven Complaints of Wrong Goods Delivery
Lesson Twenty-Eight (A) Claim for Short Weight
(B) A Reply——Settlement of the Claim
Lesson Twenty-Nine (A) Claim for Improper Packing
(B) Declining the Claim
Skill Training for Complaints and Claims
Chapter Ⅺ Agency
Lesson Thirty (A) Asking for Sole Agency
(B) An Unfavorable Reply
Lesson Thirty-One A Favorable Reply to the Request for Sole Agency
Lesson Thirty-Two Sole Agency Agreement
Skill Training for Agency
Chapter Ⅻ Other International Business Activities
Lesson Thirty-Three Joint Venture
Lesson Thirty-Four Compensation Trade
Lesson Thirty-Five Investment in China
(A) Inquiring about Preferential Treatment
(B) A Reply
Lesson Thirty-Six
Bidding
Skill Training for Other International Business Activities
Appendixes
Fax
E-mail
Telex
Vocabulary
参考书目