Chapter 1 An Overview of Business Writing Objectives 1. 1 Writing Principles 1. 2 Rules of Good Writing 1. 3 Writing Procedures 1. 4 Exercises Chapter 2 The Form of A Business Letter Objectives 2.1 The Layout of A Business Letter 2.2 The Structure of A Business Letter 2.3 Exercises Chapter 3 Establishing Business Relations Objectives 3.1 General Introduction 3.2 Sample Letters 3.3 Extension 3.4 Exercises Chapter 4 Enquiries and Quotations Objectives 4.1 General Introduction 4.2 Sample Letters 4.3 Extension 4.4 Exercises Chapter 5 Offers and Counter-offers Objectives 5.1 General Introduction 5.2 Writing Contents of An Offer 5.3 Sample Letters 5.4 Extension 5.5 Exercises Chapter 6 Conclusion of Business Objectives 6.1 General Introduction 6.2 Sample Letters 6.3 Extension 6.4 Exercises Chapter 7 Payment Matters Objectives 7.1 Greneral Introduction 7.2 Sample Letters 7.3 Extension 7.4 Exercises Chapter 8 Packing and Shipping Objectives 8.1 General Introduction 8.2 Sample Letters 8.3 Extension 8.4 Exercises Chapter 9 Insurance Objectives 9.1 General Introduction 9.2 Sample Letters ……