《模拟导游实务英语教程》是高等学校旅游管理专业课程教材。《模拟导游实务英语教程》共分十五个单元，分别是合格导游员、车上沿途导游、酒店住宿、旅游计划、带团技巧、解说与游客体验、导游过程中的非语言信息、建立良好工作关系、与旅游者沟通、导游解说词设计、导游词解说艺术、中国佛教及佛教寺庙、中国烹饪与茶文化、应对突发事件、送团等。《模拟导游实务英语教程》适用于高等学校旅游管理相关专业学生使用，也可供高等职业院校学生参考使用，还可供在职人员作为工作参考用书。《模拟导游实务英语教程》还特别配套了免费的光盘版教学支持资源（教学课件），具体索取方式详见《模拟导游实务英语教程》倒数第二页：教学支持说明。

Unit 1 A Quallfled Tour Guide
Text A What Is a Tour Guide？
Text B Meeting Visitors
Broaden Your Horizon Chinese Names
Key Words and Concepts
Exercises
Role-play

Unit 2 A BusTour Guiding
Text A Conducting a Bus Tour Guiding
Text B Welcome to China
Broaden Your Horizon National Flag of the Peoples Republic of China
Key Words and Concepts
Exercises
Role-play

Unit 3 Hotel Accommodations
Text A Check-in at a Hotel
Text B Check-out at a Hotel
Broaden Your Horizon Chinas Hotel Rating System
Key Words and Concepts
Exercises
Role-play

Unit 4 Tour Planning
Text A Making Tour Plans
Text B Itinerary Discussion
Broaden Your Horizon The Eiffel Tower
Key Words and Concepts
Exercises
Role-play

Unit 5 The Art of Managing a Tour
Text A Leadership Skills
Text B City Tour of Xian
Broaden Your Horizon Niagara Falls
Key Words and Concepts
Exercises
Case Discussion Illegal Commissions or Better Job Allowances？
Tour Commentary Re-creation Lhasa

Unit 6 Interpretation and Visitor Experience
Text A Principles of Interpretation
Text B Family Planning in China
Broaden Your Horizon Bronzes
Key Words and Concepts
Exercises
Case Discussion Tourism——Price or Benefit？
Tour Commentary Re-creation Guilin and the Lijiang River

Unit 7 Nonverbal Messages In Tour Guiding
Text A Appearance, Personality and Attitude
Text B Chinese Women Yesterday and Today
Broaden Your Horizon The Colosseum in Rome
Key Words and Concepts
Exercises
Case Discussion An Unpopular Tour Guide
Tour Commentary Re-creation Shanghai

Unit 8 Establishing a Good Working Relationship
Text A A Good Working Relationship Makes a Tour
Text B Features of Chinese Ancient Tombs
Broaden Your Horizon Knight, Samurai and Armor
Key Words and Concepts
Exercises
Case Discussion Help or Trap？
Tour Commentary Re-creation The Temple of Heaven in Beijing

Unit 9 Communicating wlth Visitors
Text A Your Customer Is Always Right
Text B Handling Complaints
Broaden Your Horizon Pinyin （Phonetic Notation of ChineseCharacters）
Key Words and Concepts
Exercises
Case Discussion A Letter of Complaint
Tour Commentary Re-creation The Stone Forest in Lunan County

Unit 10 Designing Tour Commentaries
Unit 11 The Art of Commentary Delivery
Unit 12 Buddhism and Buddhist Temples in China
Unit 13 Chinese Cuisine and Tea Culture
Unit 14 Dealing with Emergencies
Unit 15 Farewell
References

画向2l纪旅游竹管理专业主干课程和专业课程系列教材
主干课程教材:
旅游学
旅游规划与开发
饭店管理
旅行社管理
旅游心理学
旅游经济学
旅游巾场营销学
专业课程教材:
旅游法教程
旅游管理信息系统
旅游行政管理
旅游管理专业英语
餐饮竹即
旅游统计学
旅游企业人力资源管理
饭店筹建与设计
现代饭店经营管即
前厅与客房管理
前厅管理
客房管理
饭店管理实务英语
餐饮管埤
导游业务
模拟导游实务英语教程
旅游服务礼仪理论与实务
旅游地理学
旅游景区管即
旅游策划教程
会展营销教柞