本书是一本商务英语写作理论与实务相结合的书籍，既可以作为高等院校国际贸易和商务英语专业英语教材，也可以供商务工作者和专业的培训机构使用。
内容全面：既包括商务英语写作的基本原则、书信格式，也包括各种不同种类商务信函的写法。不仅涉及面广，而且针对性突出。
编排合理：本书在编排上不同于其他商务写作书籍，不是按照商务流程的顺序，而是按照书信的不同类别进行分类介绍。
实用性强：书中信件和资料多从新近的商务实践中收集、获取，有较强时代性。书后配有课文注释、练习和相关知识补充，增加了本书的可读性。

Part Ⅰ General Introduction
Chapter One Introduction to International Business Communication
Lesson 1 Introduction to Business Communication
Lesson 2 Principles of Business Written Communication
Chapter Two The Structure and Layout of Business Letter
Lesson 3 The Structure and Layout of Business Letter
Part Ⅱ Extemal Communication
Chapter Three Enquiry and Request
Lesson 4 Letters about Routine Inquiries
Lesson 5 Letters about Routine Orders
Chapter Four Claims and Complaints
Lesson 6 Letters about Routine Claims and Complaints
Chapter Five Letters with Positive Information
Lesson 7 Neutral Replies to Routine Requests
Lesson 8 Letters Saying Yes to Inquiries
Lesson 9 Letters Saying Yes to Orders
Lesson 10 Letters Saying Yes to Claims
Chapter Six Letters with Negative Information
Lesson 11 Letters Saying No to Requests for Fayors
Lesson 12 Letters Saying No to Orders
Lesson 13 Letters Saying No to Adjustment Requests
Part Ⅲ Internal Communication
Chapter Seven Memorandums and Minutes
Lesson 14 Business Memorandum Writing
Lesson 15 Minutes Writin9
Chapter Eight Reports
Lesson 16 Report Writing
Part Ⅳ Modern Writing
Chapter Nine Modern Business English Writing
Lesson 17 Telegraph and Telex
Lesson 18 E-commerce&E-mail
Appendix 1 商务英语常用缩略语
Appendix 2 公司单证
Appendix 3 官方证明
Bibliography