总序
前言
UNIT 1 BUSINESS LETTER WRITING
UNIT 2 ESTABLISHING BUSINESS RELATIONS
UNIT 3 STATUS ENQUIRIES
UNIT 4 INQUIRIES
UNIT 5 OFFER
UNIT 6 COUNTER-OFFERS AND ACCEPTANCE
UNIT 7 SALES PROMOTION
UNIT 8 ORDERS AND THEIR FULFILLMENT
UNIT 9 TERMS OF PAYMENT
UNIT 10 PACKING
UNIT 11 INSURANCE
UNIT 12 SHIPMENT
UNIT 13 COMPLAINT, CLAIM AND SETTLEMENT