PART ONE SPOKEN ENGLISH FOR SECRETARY Unit 1 Office Affairs Unit 2 Handing Calls Lesson 1 Call to Make an Appointment Lesson 2 Putting through Telephone Calls Lesson 3 Taking a Message over the Phone Lesson 4 Making the Wrong Telephone Calls Unit 3 Receiving Visitors Lesson 1 Appointments Lesson 2 Invitation Lesson 3 Receiving a Visitor with Appointment Lesson 4 Receiving a Visitor without Appointment Unit 4 Reservation Lesson 1 Reserving a Ticket Lesson 2 Reserving a Room Lesson 3 Reserving a Table Unit 5 Showing the Company and Sightseeing Lesson 1 Showing the Company Lesson 2 Sightseeing Unit 6 Handling Complaints Unit 7 Business Negotiations Lesson 1 Negotiating Price and Payment Terms Lesson 2 Negotiating Packing, Delivery and Compensation Unit 8 Employment Lesson 1 Understanding What Employers Want Lesson 2 Interviewing Unit 9 Conference Arrangement Lesson 1 Before the Conference Lesson 2 During the Conference Lesson 3 After the Conference
PART TW0 PROFESSIONAL WRITING Unit 10 Note Lesson ! Note and Message Lesson 2 IOU Lesson 3 Telephone Message Lesson 4 Receipt Unit 11 Notice Lesson 1 Lost & Found Lesson 2 Removal Notice Lesson 3 Establishment of a Branch Lesson 4 Merger of Business Unit 12 Ceremonial Documents Lesson 1 Letter of Apology Lesson 2 Letters of Sympathy Unit 13 Letter Lesson 1 Business Letter Lesson 2 Invitation and Reply Lesson 3 Thank-you Letter Lesson 4 Letters of Congratulation Unit 14 Office Correspondence Lesson 1 Memorandum Writing Lesson 2 E-ma……