PART 1 Basic Knowledge about Logistics Chapter 1 Introduction to Logistics Management 1.1 What Is Logistics 1.2 Components of a Logistics System 1.3 Importance of Logistics Summary Chapter 2 Transportation and Physical Distribution 2.1 Importance of Transportation 2.2 Modes of Transportation 2.3 Transportation Rates 2.4 Contracts of Transportation 2.5 Physical Distribution Summary Chapter 3 Warehousing and Inventory Management 3.1 Introduction to Warehousing and Inventory 3.2 Basic Warehouse Operations 3.3 Equipment Warehousing and Storage 3.4 Warehouse Layout and Design 3.5 Fundamental Methods of Inventory Management 3.6 An Analysis of Inventory-related Cost Summary Chapter 4 Packaging and Material Handling 4.1 Introduction to Packaging 4.2 Functions of Packaging 4.3 Packaging Technology 4.4 Material Handling Principles Summary Chapter 5 Information Technology of Logistics 5.1 Information System Functionality 5.2 Logistics Information Technology 5.3 Electronic Commerce and Logistics Summary Chapter 6 Customer Service of Logistics 6.1 The Role of Logistics in Establishing Customer Service Levels 6.2 The Defmition of Customer Service 6.3 Performance Measures for Customer Service Summary PART 2 Modern Logistics Systems Chapter 7 Logistics Strategy Managemeut 7.1 Strategic Logistics Management 7.2 Global Supply Chain Integration 7.3 Strategic Lead-time Management 7.4 Customer Fulfillment Strategies Summary Chapter 8 Third-party Logistics 8.1 Definition of Third-party Logistics 8.2 Functions of Third-party Logistics 8.3 Steps of Third-party Logistics Management 8.4 The Reasons of the Growth of Third-party Logistics 8.5 Development of Third-party Logistics Summary Chapter 9 Reverse ogistics 9.1 Environmental Issues in Logistics 9.2 Definitions of Reverse Logistics 9.3 Waste Management 9.4 Reverse Distribution of Products Summary Chapter 10 Global Logistics 10.1 Global Marketing Channels 10.2 The Similarities and Differences between Global and Domestic Business Logistics 10.3 The Economic Importance of Global Logistics 10.4 Global Transportation Options Summary PART 3 Supply Chain Management Chapter 11 21-Century Supply Chains 11.1 Definitions of Supply Chain and Its Types 11.2 Revolution of Supply Chain 11.3 Supply Chain Management and Logistics 11.4 Key Attributes of Supply Chain Management Summary Chapter 12 Supply Chain Management: Analysis, Design and Integration 12.1 Systems Concept and Analysis 12.2 The Importance of Supply Chain Design 12.3 The Role of Trust in Supply Chain Relationships 12.4 Maintaining Channel and Supply Chain Integrity Summary Appendix A Handling Considerations Appendix B Bill of Lading Appendix C International Logistics Related Abbreviations Frequently Used Appendix D Frequent Harbour Appendix E Ocean Shipping Related Abbreviations Frequently Used Appendix F Incoterms 2000 Appendix G Shipping Terms Appendix H Railroad Terms Appendix I Maritime Terms & Abbreviation Appendix J United Nations Convention on Contracts for the International Sale of Goods (1980) References