本书是中等职业教育文秘专业教材。全书共12单元，约400个生词，每单元包含四个部分：阅读课文、听说训练、写作技能训练和泛读。每一篇课文都列有长、难句子的详细解释、要点注释、**词汇学习及常用文秘和商务对话。书后附有各单元练习答案和课文词汇总表。本书选材取自国内外*新资料，围绕文秘和商务工作用语、文秘和商务一般知识而展开；练习主要是按照英语基础的语法、词汇及句法等相关英语语言能力的基本要求编写的。在提高学生英语阅读能力及运用能力的同时，能够扩大并掌握一定数量的文秘和商务英语专业知识和词汇，为进一步学习深造或就业做好充分准备。根据中等职业教育性质、任务及学生的实际英语水平，本教材的编写仍然突出基础英语教学，强调听、说、读、写、译等语言技能的全面发展，同时兼顾实用性和专业性，介绍了秘书工作的特点及形式，课文的可读性较强。 本书各单元听力部分配录音带及文字材料，方便学生反复练习提高听力能力，有利于学生课后自习，本书也适合其它专业年级学生选用作为选修课教材或作为自学用书。

Unit 1
Reading:The Nature of Secretarial Work (Ⅰ)
Listening & Speaking:Communicating with Your Customers
Writing: Leaving a Message
Extensive Reading: The Nature of Secretarial Work (Ⅱ)
Unit 2
Reading: Skills Required to Be a Secretary
Listening & Speaking:Making Business Appointments
Writing: Interoffice Memorandum
Extensive Reading:Whet Makes a Good Secretary?
Unit 3
Reading:Top 10 Qualities of a Good Secretary
Listening & Speaking: Business Inquiries
Writing:Notice
Extensive Reading: Secretarial Signs of the Times
Unit 4
Reading:The Secretary's Role at Meetings
Listening & Speaking:Negotiating Prices
Writing: Agenda
Extensive Reading:How to Write an Agenda
Unit 5
Reading: Tips to Run Productive Meetings
Listening & Speaking:Counter - Offer
Writi ng: Minutes
Extensive Reading: Taking Minutes
Unit 6
Reading: How to Write an Effective Business Letter
Listening & Speaking:Writing a Letter
Writing: Business Letter
Extensive Readi ng: Ten Tips to Simplify Your Business Correspondence
Unit 7
Reading:Getting along with Colleagues (Ⅰ)
Listening & Speaking: Entertainment
Writing:Note
Extensive Reading: Getting along with Colleagues (Ⅱ)
Unit 8
Reading: Qualities of a Good Receptionist
Listening & Speaking: Business Dinner
Writing:A Letter of Invitation
Extensive Reading: Duties of the Receptionist
Unit 9
Reading:Tips When "Answering" the Telephone Call
Listening & Speaking: Making a Phone Call
Writing.Reply to Invitation
Extensive Reading: Basic Telephone Skills
Unit 10
Reading:Filing Systems (Ⅰ)
Listening & Speaking: Marketing
Writing: Letters of Acknowledgement
Extensive Reading:Filing Systems (Ⅱ)
Unit 11
Reading: Settling Complaints
Listening & Speaking:Complaints and Adjustments
Writing:Complaints and Settlement
Extensive Reading: How to Deal With Complaints Properly
Unit 12
Reading:Travel Arrangements
Listening & Speaking: Travel
Writing:Itinerary
Extensive Reading: Etiquette of Gift Giving
Keys to Exercises
Word List