Lesson 1 Layout of a Business Letter(1) Lesson 2 1 Layout of a Business Letter(2) Lesson 3 Self-Introduction (1) Lesson 4Self-Introduction (1) Lesson 5Letter of Introduction Lesson 6Establishing Business Relations(1) Lesson 76Establishing Business Relations(2) Lesson 8Promoting Business Relationship(1) Lesson 98Promoting Business Relationship(1) Lesson 10Letter of Invitation Lesson 11Welcoming a Visitor Lesson 12Advice of Itinerary Lesson 13Letter of Thanks Lesson 14First Enquiry(1) Lesson 15First Enquiry(1) Lesson 16Credit Enquiry Lesson 17Sending Catalogue Lesson 18Specific Enquiry Lesson 19Offer(1) Lesson 20Offer(2) Lesson 21Inquiry&Non-firm Offer Lesson 22Confirming a Non-firm Offer Lesson 23Counter-Offer Lesson 24Reply to a Counter-Offer Lesson 25Requesting a Bid from the Buyer Lesson 26Firm Offer(1) Lesson 27Firm Offer(2) Lesson 28First Order Lesson 29Repeat Order Lesson 30Refusing the Request to Reinstate an Order Lesson 31Goods on Approval Lesson 32Goods on Condignment(1) Lesson 33Goods on Consignment(2) Lesson 34Proforma Invoice Lesson 35Transferring Business Relations Lesson 36Requesting Special Discount Lesson 37Requesting Special Allowance Lesson 38Granting Special Allowance Lesson 39Refusing Price Reduction Lesson 40Renewal of Business Relations Lesson 41Terms of Payment Lesson 42Documents Against Acceptance Lesson 43Documents Against Acceptance Lesson 44Urging Establishment of a Letter of Credit Lesson 45Requesting L/C Amendment Lesson 46L/C Amendment Lesson 47Extension of an L/C Lesson 48A Circular Letter Lesson 49Shipping Instructions Lesson 50Shipment Lesson 51Urging Immediate Shipment Lesson 52Shipping Advice Lesson 53Refusing a Request for Cancellation Lesson 54Delay in Transportation Strike Lesson 55Insurance(1) Lesson 56Insurance(2) Lesson 57Underwriting Business Lesson 58Insurance Claim Lesson 59Complaint of Defective Goods Lesson 60ending Replacement Lesson 61Sending Substitutes Lesson 62Agent‘s Complaint of Poor Quality Goods Lesson 63Exporter‘s Reply to the Complaint Lesson 64A Claim for Shortweight Lesson 65Settlement of a Claim Lesson 66New Agent Lesson 67Exclusive Agency Lesson 68Establishing a Permanent Office Lesson 69Processing Trade Lesson 70Compensation Trade