这是一本导论性质的管理学教科书,涵盖了计划、组织、领导、控制等管理学基础知识和技
能,当代管理学热点问题;配有学习目标、案例分析、技能实训等利于教学的内容;保留了本书先前版本通俗易懂的叙述方式和强调经理人**技能培训的风格。

PART ONE Foundations
1 Introduction to Management
2 The Management Movement
3 Developing Communication Skills
4 Decision—Making Skills
PART THREE Planning Skills
7 The Basics of Planning and Strategic Management
8 Operations Management and Planning
PART FOUR Organizing and Staffing Skills
9 Organizing Work
10 Organizing Structure
11 Understanding Work Teams
12 Staffing
13 Developing Employees and Managers
PART FIVE Directing Skills
14 Motivating Employees
15 Developing Leadership Skills
16 Managing Conflict and Stress
17 Managing Change and Culture
PART SlX Controlling Skills
18 Controlling
19 Appraising and Rewarding Performance
20 Operations Control
GLOSSARY
INDEX