Unit 1 When They First Meet Unit 2 Could I Have Your Name, Please? Unit 3 l'd Like to Speak to Unit 4 What Do You Like? Unit 5 Can I Give You a Hand? Unit 6 Problems with Invitations Unit 7 You'd Better Take a Break Unit 8 You Can't Miss It Unit 9 I'd Prefer a Refun Unit 10 He Is Easy-going Unit 11 I Prefer an Economy Class Unit 12 l'd Like a Double Room Unit 13 Shall We Book a Table First? Unit 14 I'd Like to Open an Account Unit 15 The Letter Is Overweight