9成新

• 
  汉英新闻编译
  ￥14.40

本书是面向职场而编写的饭店酒店管理英语教材,主要内容包括:餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身**、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。

Unit 1 Introduction to Hotel Industry
Part One Dialogues
Sample Dialogue 1 Interviewing General Manager of New York City Landmark
Sample Dialogue 2 Applying for a Job
Sample Dialogue 3 Talking about Ethics Integrity
Useful Expressions
Part Two
Text A The Hospitality Industry
Notes
Exercises
Part Three
Text B Hotels and Their Classification
Notes
Exercises
Part Four Cultural Salon: Trend in Hotel Investment Shrinking by 50%
Unit 2 Reservations
Part One Dialogues
Sample Dialogue 1 A Phone Call Reservation
Sample Dialogue 2 A Group Reservation
Sample Dialogue 3 canceling a Reservation
Useful Expressions
Part Two
Text A The Front Office
Notes
Exercises
Part Three
Text B Reservation
Notes
Exercises
Part Four Cuitural Salon: Westin Hotels and Resorts Goes Smoke-free
Unit 3 Checking in
Part One Dialogues
Sample Dialogue 1 Registering a Guest with Reservation
Sample Dialogue 2 Bellman Service
Sample Dialogue 3 Receiving a Walk-in Guest
Useful Expressions
Part Two
Text A Check-in
Notes
Exercises
Part Three
Text B The Receptionists' Work
Notes
Exercises
Part Four Cultural Salon: Turn Front Desk Clerks Into Front Desk Salespersons
Unit 4 Housekeeping Services
Part One Dialogues
Sample Dialogue I The Tam-down Service
Sample Dialogue 2 Laundry Service
Sample Dialogue 3 Maintenance Service
Useful Expressions
Part Two
Text A The Housekeeping Department.
Notes
Exercises
Part Three
Text B The Inter-Relationship Between Housekeeping Department and Front Office Department
Notes
Exercises
Part Four Cultural Salon: Enhancing the Guest Experience
Unit 5 Telephone Services
Part One Dialogues
Sample Dialogue 1 A Morning Call Service
Sample Dialogue 2 A Call from Outside
Sample Dialogue 3 An Overseas Person-To-Person Call
Useful Expressions
Part Two
Text A Telephone Tips in the United States
Notes
Exercises
Part Three
Text B The Increasing Demise of Telephone Profits in FuU-Service Hotels
Notes
Exercises
Part Four Cultural Salon: Telephone Operator's Work
Unit 6 Handling Complaints
Part One Dialogues
Sample Dialogue 1 Making Complaints
Sample Dialogue 2 The Room Is Too Noisy
Sample Dialogue 3 At the Lost and Found Desk
Useful Expressions
Part Two
Text A How to Use Customer Complaints to Your Advantage
Notes
Exercises
Part Three
Text B Customer Complaints and Types of Customers
Notes
Exercises
Part Four Cultural Salon: Hotel Customer Loyalty: Splitting Hairs
Unit 7 Fitness and Recreation Center
Part One Dialogues
Sample Dialogue 1 At the Beauty Salon
Sample Dialogue 2 At the Indoor Swimming Pool
Sample Dialogue 3 At the Gymnasium
Useful Expressions
Part Two
Text A Fitness Center Trends
Notes
Exercises
Part Three
Text B Recreation Industry in U.S.
Notes
Exercises
Part Four Cultural Salon: The Recreation and Fitness Center of Shangri-La Hotel
Unit 8 Checking out
Part One Dialogues
Sample Dialogue 1 Check-out by Credit Card
Sample Dialogue 2 Miscalculation
Sample Dialogue 3 Check-out by Company
Useful Expressions
Part Two
Text A Hospitality Cashier
Notes
Exercises
Part Three
Text B Different Ways to Pay for Your Purchase
Notes
Exercises
Part Four Cultural Salon: Does Your Hotel Accept Checks?
Unit 9 Food Service
Part One Dialogues
Sample Dialogue 1 Reserving a Table for Five
Sample Dialogue 2 Booking a Table by the Window
Sample Dialogue 3 Inquiring about Service
Useful Expressions
Part Two
Text A Food Service Managers
Notes
Exercises
Part Three
Text B Let Them Eat Cake
Notes
Exercises
Part Four Cultural Salon: Concept Restaurants Are Here to Stay
Unit 10 Taking Orders
Part One Dialogues
Sample Dialogue 1 Ordering Today's Special
Sample Dialogue 2 Ordering Chinese Food
Sample Dialogue 3 Ordering Drinks
Useful Expressions
Part Two
Text A Taking Orders
Notes
Exercises
Part Three
Text B Food and Beverage Workers
Notes
Exercises
Part Four Cultural Salon: The Awaiting Area
Unit 11 Serving Dishes
Part One Dialogues
Sample Dialogue 1 Explaining the Dishes
Sample Dialogue 2 Giving the Wrong Dish
Sample Dialogue 3 Normal Service for a Chinese Banquet
Useful Expressions
Part Two
Text A W'me Service
Notes
Exercises
Part Three
Text B Chinese Cuisine & Traditional Chinese Food
Notes
Exercises
Part Four Cultural Salon: Chef, Cooks, and Food Preparation Workers
Unit 12 Dealing with Complaints
Part One Dialogues
Sample Dialogue 1 This Isn't What I Ordered!
Sample Dialogue 2 Complaining about the Dishes
Sample Dialogue 3 Spilling Drinks on a Guest
Useful Expressions
Part Two
Text A Table Manners
Notes
Exercises
Part Three
Text B Profitable Wine List
Notes
Exercises
Part Four Cultural Salon: Dining at Taylors Restaurant of Dartmouth
Unit 13 Paying the Bills
Part One Dialogues
Sample Dialogue 1 Paying in Cash
Sample Dialogue 2 Signing the Bill
Sample Dialogue 3 Paying with Credit Card
Useful Expressions
Part Two
Text A Paying Restaurant Bills in the Next Tech-Age
Notes
Exercises
Part Three
Text B Tipping in a Restaurant World
Notes
Exercises
Part Four Cultural Salon: Japanese Cuisine
附录
附录1 参考译文
附录2 参考答案

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R: James, my friend Dave Pollin, part owner of the Madison Hotel in Washington, D.C., tellsme you are quite a polo player. Is that true? M: Well, it is true that we have a friendly rivalry with Dave's hotel that is played out on the polofield. Together, our hotels have raised substantial sums for charity through our annualMadison Cup Challenge held on the Mall in Washington each year. I won't talk about whowon the most recent outing. 饭店酒店业是我国从业人员众多的一个行业,也是我国涉外交往*广泛的行业之一。现在各个高校普遍开设饭店酒店管理类专业,意在为饭店酒店行业培养**人才。具备相关专业知识并精通外语的人员往往处于竞争的优势地位,成为行业中的佼佼者。职场对从业人员的专业英语水平要求很高,这有力地激发了从业人员学习专业英语的积极性。本书就是面向职场编写的行业英语教材。本书主要内容包括:餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身**、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在技术时代中付餐费等。结合学生情况,面对学生毕业后的就业环境,根据未来工作实际的要求,本书做了切合实际的精心加工。本书体例上以Unit为单位,每个Unit由以下几部分组成:情景对话——注重实用性,每篇对话有一个主题,内容简单且易上口;课文——选材广泛、风格多样、切合实际;单词——给出课文中出现的新词,读者由此可以积累专业的基本词汇;常用词组及句子——给出本单元所涉及的常用词组和句子:难句讲解——讲解课文中出现的疑难句子,培养读者的阅读理解能力;习题——针对课文的练习,巩固学习效果;文化沙龙——介绍一些饭店酒店方面的知识:习题答案——供读者对照检查。在使用本书过程中,如有任何问题,都可以通过电子邮件与我们交流。我们一定会给予答复。如果读者没有收到我们的回复,请再次联系。邮件标题请注明姓名及“饭店酒店管理英语实用教程(南开大学版)”字样,否则会被当作垃圾邮件删除。读者也可通过出版社与我们联系。望大家不吝赐教,我们的Email地址如下:zqh3882355@ 163.com; cici12323@tom.com本书既可作为高等院校饭店酒店管理类的专业英语教材,也可供相应的培训班使用。从业人员使用本书“自我充电”,亦颇得当。