本书共三十一课,均为内容相互衔接的系列情景会话,按时间先后记述了外宾从机场入境到办理海关手续、旅馆住宿、货币兑换、进餐、寄发邮件、理发、购物、看病、约会、拜访、出席宴会、参观出口商品交易会、外贸谈判和旅游观光等活动中与我方各类涉外工作人员口头交际的全过程。本书取材全面、内容新颖、语言规范、表达流畅,且聘请外国专家录制了配套光盘,使读者可以边听边学,既便于记忆又训练发音。
本书可作为高等学校涉外经贸、商务英语、应用英语、外企管理、公关文秘、国际旅游、酒店管理、国际航运等专业的英语口语教材,也适用于外贸、外事、旅游、宾馆、酒店、海关、机场、企业、事业单位的涉外工作人员自学。

Unit Ⅰ Receiving Foreign Trademan(迎接外商)
Lesson 1 A Welcome at the Airport(机场迎接)
Lesson 2 Entry Visa(入境验证)
Lesson 3 Going Through the Customs(通过海关)
Lesson 4 Driving to the Hotel(送往旅馆)
Unit Ⅱ Business Services(商务服务)
Lesson 5 Reserving Rooms(预订房间)
Lesson 6 Room Services(客房服务)
Lesson 7 Currency Exchange(货币兑换)
Lesson 8 Dining Hall Service(餐饮服务)
Lesson 9 The Barber’S Service(理发服务)
Lesson 10 Post and Telecommunications Service(邮电服务)
Lesson 11 Shopping Service(购物服务)
Lesson 12 Medical Service(**服务)
Unit Ⅲ Business Activities(商务活动)
Lesson 13 Appointment and Visit(约会拜访)
Lesson 14 Giving a Banquet(设宴招待)
Lesson 15 Having a Ball(举行舞会)
Lesson 16 At the Export Commodities Fair(出席出口商品交易会)
Unit Ⅳ Business Negotiations(商贸谈判)
Lesson 17 Preliminary Talk(初次会谈)
Lesson 18 Inquiry and Offer(询价与报盘)
Lesson 19 Counter-Offer&Counter-Counter-Offer(还盘与反还盘)
Lesson 20 Acceptance and Order(接受与订货)
Lesson 21 Payment and Delivery(付款与交货)
Lesson 22 Packing and Shipment(包装与装运)
Lesson 23 Inspection and Insurance(商检与保险)
Lesson 24 Agency and Contract(代理与签约)
Lesson 25 Claims and Settlement(索赔与理赔)
Lesson 26 Joint Venture(合资企业)
Unit Ⅴ Cultural Visits(观光旅游)
Lesson 27 Drawing up a PrOgram for Sightseeing(制定游览计划)
Lesson 28 Visiting an Ancient Palace(参观古代宫殿)
Lesson 29 Visiting a Natural Park(参观自然公园)
Lesson 30 Introducing China’S Sites of Interest(介绍中国的名胜古迹)
Lesson 31 Saying Good—bye and Seeing Off(告别与送行)