本书基于酒店的各种工作情境进行构思、设计和编写,尤其是从提高酒店从业人员的英语交际能力出发,同时兼顾酒店理论知识的提升。全书共分为6章,chapter I为酒店概述,Chapter II~Chapter VI,各章依据工作情景设置相应的几个学习模块,每一模块就是一课,每一课涵盖九大特色栏目。
本书为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求,将职业训练贯穿于英语学习中,使他们能够全面提升酒店工作能力。本书在内容上涉猎广泛、专业性和实用性强。
本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书,也可作为酒店、餐馆业员工的培训用书。

Chapter I An Overview of Hospitality Industry
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter II Front Office and Its Sections
Lesson One An Introduction to the Front Office
Lesson Two Room Reservations
Lesson Three Bell Service
Lesson Four Concierge Service
Lesson Five Check in
Lesson Six Telephone Service
Lesson Seven Business Center
Lesson Eight Cashier's Service
Chapter III The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Lesson Two Regular Services
Lesson Three Laundry Service
Lesson Four Personalized Housekeeping Service
Lesson Five Dealing with Emergencies
Chapter IV Food and Beverage Department
Lesson One About the Food & Beverage
Lesson Two Taking Restaurant Reservations
Lesson Three Hosting
Lesson Four Taking Orders
Lesson Five Serving Dishes
Lesson Six Bar Service
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter V Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter VI Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
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