《普通高等教育"十一五"**级规划教材•21世纪国际经济与贸易专业系列教材:外贸英语函电(精编版)》涵盖了全部国际贸易业务流程的重要环节，包括建立业务关系、询盘、报盘、还盘、达成交易、支付条件、开立及审核信用证、运输与包装、保险、投诉及索赔和代理等的书信样信。每章后面都特别设计了情境写作练习，根据给定的主题写书信。

Contents
Chapter One Writing Principles of Business Letters
Section One The Structure and Layout of a Business Letter
Section Two Superscription
Section Three Dissimilarities in Letter Writing
Supplement
Exercises
Chapter Two Establishing Business Relations
Specimen Letters
Supplement
Exercises
Chapter Three Enquiries
Specimen Letters
Supplement
Exercises
Chapter Four Offers
Specimen Letters
Supplement
Exercises
Chapter Five Counter-Offers
Specimen Letters
Supplement
Exercises
Chapter Six Conclusion of Business
Specimen Letters
(Ⅰ) Sales Contract
(Ⅱ)Purchase Confirmation
Supplement
Exercises
Chapter Seven Terms of Payment
Specimen Letters
Supplement
Exercises
Chapter Eight Establishment of L/C and Amendment
Specimen Letters
Supplement
Exercises
Chapter Nine Packing, Shipping Marks and Shipment
Specimen Letters
Supplement
Exercises
Chapter Ten Insurance
Specimen Letters
Supplement
Exercises
Chapter Eleven Complaints and Claims
Specimen Letters
Supp|ement
Exercises
Chapter Twelve Agency
Specimen Letters
Supplement
Exercises
Key to the Exercises